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Consumer Instructions for Live Auctions

Right of cancellation

You can cancel your contract within 14 days without stating reasons by making a clear declaration. The time limit shall begin upon receipt of these Consumer Instructions on a durable medium (e.g. email) but at the latest as of the date on which you or a third party appointed by you have (has) taken possession of the goods.

To exercise your right of cancellation, you must notify VEBEG GmbH, Rödelheimer Bahnweg 23, 60489 Frankfurt am Main, Tel.: +49 (0)69 75897-440, Fax: +49 (0)69 75897-479, email:, of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, telefax or email). You may, but this is not compulsory, use the attached specimen cancellation form for this.

Specimen Cancellation Form as PDF

To comply with the cancellation period, it is sufficient if you send the notice that you are exercising your right of cancellation before expiry of the cancellation period.

Consequences of cancellation:

You must return the goods to the storage location or hand them over immediately and in any case at the latest within 14 days as of the date on which you notify us that you are cancelling this contract. The time limit shall be deemed met if you dispatch the goods before expiry of the time limit of 14 days. You shall bear the direct costs of returning the goods. You must bear any loss in the value of the goods only if this loss in value is due to any handling of the goods other than what is necessary to ascertain the nature, properties and functioning of the goods.

If you cancel this contract, we must repay to you all payments which we have received from you, including delivery costs for goods sent by parcel post (except for additional costs resulting from the fact that you selected a different time of delivery from the most favourable standard delivery offered by us) immediately and at the latest within 14 days as of the date on which the notice of your cancellation of this contract was received by us. We shall use the same means of payment for this repayment which you used for the original transaction unless otherwise expressly agreed with you. Under no circumstances shall you be charged for this repayment. We can refuse repayment until the storage location has received the returned goods or until you have proved that you have returned the goods, whichever is the earlier.

Note: exclusion of the right of cancellation

You shall not have a right of cancellation if you are an entrepreneur according to Section 14 BGB [German Civil Code] i.e. a natural person or legal entity or a company with legal personality which, when entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.

End of Consumer Instructions

Edition: August 15th 2014